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APMG-International AgilePM-Practitioner Exam Syllabus Topics:
Topic
Details
Topic 1
- Lifecycle and Products: This section of the exam covers topics such as Agile project lifecycle, various stages of the lifecycle, agile products, Vision Documents, and Prototypes.
Topic 2
- People and Roles: In this section, the topics covered include various roles involved in an Agile project and how they relate to each other. The topics covered include the responsibilities of the Agile Project Manager, agile teams, and business owners.
Topic 3
- Techniques: In this section, the topics covered various techniques that can be utilized including iterative development. Candidates are tested for their know-how of agile techniques and timeboxing.
Topic 4
- Planning and Control: In this section, the exam covers planning and control of the project and vital concepts such as estimation and iterative strategy. It also covers how to utilize MoSCoW prioritization and mitigate any risks.
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APMG-International Agile Project Management (AgilePM) Practitioner Exam Sample Questions (Q53-Q58):
NEW QUESTION # 53
Which information could be recorded on an 'empathy map' for the marketing staff?
- A. The Marketing analyst staff have made a list of potential stakeholders and plan to share this with everyone else at the next sales meeting.
- B. The Promotions Team Leader has noted that staff have raised concerns about how the change may reduce their sales during the seasonal promotions.
- C. During a meeting of Brand Team Leaders, each participant created a list of stakeholders and then compared these lists in small groups.
- D. The Marketing Manager has identified potential stakeholders, drawn symbolic figures of each of them and positioned them on a visual diagram.
Answer: B
Explanation:
Comprehensive and Detailed Step-by-Step Explanation
Understanding Empathy Mapping
An empathy map is a tool used to understand the feelings, concerns, motivations, and perceptions of individuals or groups impacted by change. It focuses on what stakeholders:
* Think and feel: Emotional concerns or motivations.
* Hear: Feedback from others.
* See: Observations in their environment.
* Say and do: Observable actions or behaviors.
Empathy maps help uncover concerns or barriers that might affect engagement or alignment with change initiatives.
Option Analysis (UniCo-Specific)
* A. Concerns raised by the Promotions Team Leader about reduced sales
* Empathy maps are designed to capture emotional and practical concerns of individuals or teams.
In this case, the concerns raised by the staff about sales reductions during seasonal promotions align perfectly with the "Think and Feel" dimension of empathy mapping.
* This information helps the Marketing team identify and address emotional or motivational barriers to the change.
* Correct.
* B. Visual diagram of potential stakeholders with symbolic figures
* While visualizing stakeholders on a diagram is a useful exercise, it relates more to stakeholder mapping (e.g., influence-interest grids) than to empathy mapping. This activity does not address the emotional or perceptual aspects that empathy mapping focuses on.
* Incorrect.
* C. A list of stakeholders made by the Marketing analysts
* Creating a list of stakeholders and sharing it in a meeting is another stakeholder analysis activity.
However, this process does not delve into the emotions, perceptions, or motivations of the marketing staff, which is the purpose of an empathy map.
* Incorrect.
* D. Comparing lists of stakeholders during a Brand Team meeting
* This activity relates to collaborative stakeholder identification and analysis but does not involve capturing the emotional or perceptual data required for empathy mapping.
* Incorrect.
Why A is the Correct Answer (Scenario Alignment)
The Promotions Team Leader's insights directly reflect the type of emotional and motivational data required for an empathy map. This information can help address staff concerns, ensuring the marketing staff are supported and aligned with the change.
References (UniCo Scenario and AgilePM Alignment):
* UniCo Scenario: Marketing staff concerns about sales impact align with emotional mapping needs.
* AgilePM Handbook, Chapter 7: Stakeholder Engagement and Empathy Mapping Tools.
* Agile Business Consortium - Empathy Map Use for Change Management.
NEW QUESTION # 54
Answer the following questions about using facilitation of a workshop to co- design organizational change.
When facilitating a workshop to design a process, which recommendation is MOST likely to create a good solution?
- A. The focus should be on immediate action to reduce the organizational costs.
- B. Only the senior decision-makers should attend to ensure implementation is viable.
- C. The workshop should be held off-site to create independent thought.
- D. The participants should cover all elements of the process and its implementation.
Answer: D
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
The Agile Project Management (AgilePM) Practitioner emphasizes collaborative problem-solving, ensuring inclusivity and broad representation in the facilitation of workshops. Here's why C is the most appropriate answer:
* Understanding the Context of Process Design in Agile:
* The design of organizational change processes requires thorough consideration of all aspects, including strategic alignment, operational details, and cultural adaptation.
According to AgilePM, collaboration among all relevant stakeholders is key to achieving an optimal solution.
* Why Option C is Correct:
* By ensuring participants cover all elements of the process and its implementation, the team embraces a holistic approach to solution design. This aligns with Agile principles that prioritize cross-functional teamwork, input from diverse roles, and consideration of implementation challenges during the design phase.
* Agile workshops are designed to foster shared understanding, encourage input from all stakeholders, and collaboratively develop solutions. Covering all elements ensures no gaps remain in the designed process.
* Analysis of Other Options:
* Option A: Focusing solely on immediate action and cost reduction is counterproductive in AgilePM, as it ignores the importance of long-term value delivery and the alignment of processes to strategic goals.
* Option B: While holding the workshop off-site may help foster creativity, it is not a guarantee of a good solution. The location is less important than the representation and collaboration of key stakeholders.
* Option D: Limiting participation to senior decision-makers contradicts Agile principles, which emphasize inclusivity, team involvement, and leveraging diverse perspectives to drive effective solutions.
* Agile Practitioner Documentation References:
* AgilePM specifically advocates for "workshops" as a vital tool for fostering collaborative input, especially when redesigning processes to align with organizational goals.
* Facilitators are encouraged to ensure that workshops are structured to capture input from all relevant stakeholders, aligning with the Agile principle of "collaboration over hierarchy" (AgilePM Framework, Chapter 7, Workshops and Facilitation).
References:
* Agile Project Management Handbook, Chapter 7: Workshops and Facilitation
* AgilePM Practitioner Framework: Principles of Collaboration and Inclusivity
* Focus on the Agile Manifesto: "Individuals and interactions over processes and tools."
NEW QUESTION # 55
Awareness of the new processes in the Customer Services department is good, but so far there has been little progress on implementation with the majority of staff.
Which approach is LEAST likely to build momentum for the changes?
- A. Increase the number of newsletters issued covering the strategy and delivery plans.
- B. Share the initial successes when providing mobile solutions to the Utility company.
- C. Assign the team who facilitate new orders to take the lead in implementing new processes.
- D. Delegate responsibility for implementation to the line leadership in the department.
Answer: A
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The Customer Services department is aware of the change but has shown little progress in implementing the processes. Building momentum for change requires active engagement, focusing on delivering and demonstrating value while motivating teams to act. Simply providing more information (like newsletters) does not directly contribute to implementation.
Analysis of Each Option:
* A. Assign the team who facilitate new orders to take the lead in implementing new processes.
* Why Correct: Assigning responsibility to a specific team who is familiar with the operations ensures direct ownership of the processes. This approach helps create role clarity and demonstrates action to others.
* B. Delegate responsibility for implementation to the line leadership in the department.
* Why Correct: Empowering line leaders aligns with AgilePM's principles of delegating decision- making to individuals who are close to the operations, ensuring accountability and progress.
* C. Share the initial successes when providing mobile solutions to the Utility company.
* Why Correct: Sharing success stories is an effective way to build confidence and momentum.
AgilePM recommends celebrating quick wins to motivate teams and show the value of change.
* D. Increase the number of newsletters issued covering the strategy and delivery plans.
* Why Incorrect (Answer): While communication is critical, simply issuing more newsletters does not actively engage staff or address implementation challenges. Newsletters are passive forms of communication that do not drive action or momentum.
Why D Is Correct (LEAST Likely):
* Lack of Active Engagement:
* Increasing newsletters only adds more information but does not address staff reluctance or encourage active participation.
* Momentum Requires Action, Not Just Awareness:
* Awareness is already present; the focus now should shift to tangible steps, like assigning responsibilities or showcasing early wins.
* Limited Impact on Implementation:
* AgilePM advocates active involvement, like delegating roles or leveraging pilot teams, rather than relying on one-way communication.
References to AgilePM Framework:
* Empowered Teams:
* AgilePM stresses the importance of empowering teams and leaders to take ownership of changes.
(AgilePM Practitioner Guide, Chapter 6: Empowered Teams)
* Celebrating Successes:
* Sharing quick wins reinforces the benefits of change and motivates others to follow suit.
(AgilePM Practitioner Guide, Chapter 9: Delivering Value Early)
* Active Stakeholder Engagement:
* AgilePM emphasizes that communication should drive engagement and actions, rather than be limited to information sharing. (AgilePM Practitioner Guide, Chapter 8: Stakeholder Engagement)
NEW QUESTION # 56
Using the information provided in the additional information, answer the following question on building a change analytics strategy.
Are the measures and source data to be monitored by the Human Resources and Facilities Manager likely to have any of the limitations of data analytics?
- A. No, because internal processes are likely to ensure a good data quality.
- B. Yes, because the volume of the source data is likely to be unmanageable.
- C. No, because reporting on staff data should only be carried out by Human Resources.
- D. Yes, because the source data is unlikely to provide 'real-time' accuracy.
Answer: D
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The Human Resources and Facilities Manager is responsible for tracking data related to the upskilling of staff in mobile applications, as well as analyzing training progress across departments. For effective change analytics, timely and accurate data is critical to enable actionable insights. Delays in reporting and inaccuracies can hinder real-time adjustments to training programs and resource allocation.
Analysis of the Answer Options:
* A. No, because reporting on staff data should only be carried out by Human Resources.
* Why Incorrect:This statement is irrelevant to the limitations of data analytics. While HR typically oversees reporting on staff data, the issue lies in the ability to provide real-time, accurate data for decision-making, not which department oversees the process.
* B. No, because internal processes are likely to ensure a good data quality.
* Why Incorrect:While internal processes might improve data quality, they do not guarantee timely or real-time accuracy. The issue highlighted in this scenario is the lag in data reporting, which limits its usefulness in dynamic change management.
* C. Yes, because the volume of the source data is likely to be unmanageable.
* Why Incorrect:There is no evidence in the scenario suggesting that the volume of data being collected for staff training is unmanageable. The challenge described pertains to the timeliness and accuracy of the data, not its scale.
* D. Yes, because the source data is unlikely to provide 'real-time' accuracy.
* Why Correct:Effective change analytics requires real-time data to monitor progress and make adjustments dynamically. In this case, the HR and Facilities Manager's reliance on data that is not timely or accurate limits the ability to intervene effectively during training or skill development.
Why D Is the Best answer:
* Real-Time Data Is Crucial for Change Analytics:
* AgilePM emphasizes the need for actionable insights derived from up-to-date information. Data that is delayed or inaccurate prevents quick responses to emerging issues.
* Alignment with Agile Principles:
* In change programs, especially those involving skill development, real-time feedback is critical for iterative improvements. Lagging or retrospective data fails to align with this principle.
* Practical Challenges:
* The scenario implies limitations in data collection or reporting processes, which prevent real-time monitoring. This hinders the Human Resources and Facilities Manager from accurately tracking progress and making timely interventions.
References to AgilePM Framework:
* Iterative Monitoring and Feedback:
* AgilePM advocates for frequent and timely feedback to ensure continuous alignment with project goals. (AgilePM Practitioner Guide, Chapter 8: Quality Management)
* Importance of Data-Driven Decision-Making:
* Data must enable proactive, real-time adjustments to processes. Delayed or inaccurate data undermines this approach. (AgilePM Practitioner Guide, Chapter 11: Measuring Success)
NEW QUESTION # 57
Using the information provided in the additional information, answer the following question on building a change analytics strategy.
Do the measures to be monitored by the CEO represent appropriate 'leading', result-oriented measures for the effectiveness of the change interventions?
- A. No, because 'leading' metrics must be based on quantitative data.
- B. Yes, because these metrics monitor benefits realization at senior management level.
- C. No, because these metrics are lagging, output-focused indicators.
- D. Yes, because these indicators will identify if UniCo sales continue to decline.
Answer: C
Explanation:
Comprehensive and Detailed Step-by-Step Explanation:
Context from the UniCo Scenario:
The CEO is tasked with overseeing the change analytics strategy to assess the effectiveness of the transformation program at UniCo. The focus on market share, customer awareness, and sales performance represents metrics primarily indicative of past outcomes rather than predictive trends. These are "lagging indicators" because they measure results that have already occurred rather than helping to predict future performance.
Analysis of the Answer Options:
* A. No, because 'leading' metrics must be based on quantitative data.
* Why Incorrect:While leading indicators are often quantitative, this is not a definitive requirement. Leading indicators can include qualitative metrics, such as customer sentiment or readiness for change, which forecast future outcomes.
* B. No, because these metrics are lagging, output-focused indicators.
* Why Correct:The CEO's metrics-market share, customer awareness, and sales of mobile applications-are retrospective and assess the outcomes of past strategies rather than providing actionable insights for proactive decision-making. This makes them lagging indicators that are unsuitable as "leading, result-oriented measures." Leading indicators would include forward- looking metrics, such as staff readiness, customer pre-orders, or app engagement metrics.
* C. Yes, because these indicators will identify if UniCo sales continue to decline.
* Why Incorrect:While these metrics may identify declining sales, they are not suitable for preempting or preventing such issues. They lack predictive value and fail to inform actions needed to drive improvements proactively.
* D. Yes, because these metrics monitor benefits realization at senior management level.
* Why Incorrect:Although these metrics are useful for benefits realization, they are not sufficient as "leading" indicators. They reflect past performance rather than informing management on whether the change program is on track to achieve its intended future benefits.
Why B Is the Best Answer:
* Distinction Between Leading and Lagging Indicators:
* Leading indicators provide predictive insights to guide decision-making and corrective actions, while lagging indicators assess outcomes already achieved. The CEO's metrics fall into the latter category, as they focus on market share and customer awareness, which reflect results of past efforts.
* Relevance to Change Analytics Strategy:
* A robust change analytics strategy must include metrics that enable proactive adjustments. For example, measuring customer engagement during app trials or employee training completion rates would offer actionable insights into the program's progress.
* Alignment with AgilePM and Change Management Practices:
* AgilePM emphasizes continuous monitoring and adaptation using predictive metrics to guide successful delivery. The CEO's reliance on lagging indicators does not align with this proactive approach.
References to AgilePM Framework:
* Metrics in Change Programs:
* The AgilePM framework recommends using KPIs that drive decisions, emphasizing early indicators of potential issues. This ensures that leadership can take corrective actions during the program rather than after its completion. (AgilePM Practitioner Guide, Chapter 7: Governance and Control)
* Benefits Realization and Leading Indicators:
* Leading indicators are essential for tracking progress toward benefits realization. Focusing on lagging metrics risks missing early warning signs of misalignment. (AgilePM Practitioner Guide, Chapter 11: Measuring Success)
NEW QUESTION # 58
......
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